|Main Page ---Temporary update to shipping times|| |
Orders placed by credit card:
Orders received by 9:00 in the morning Eastern time will ship the same day (or if on a weekend or holiday, the next day). Example: Orders received over the weekend or by 9:00 Monday will ship Monday. Orders received after 9:00 on Monday, up to 9:00 on Tuesday will ship Tuesday.
Order placed by PayPal Billing:
Orders received by 9:00 in the morning Eastern time will ship the second business day. This is necessary as the additional time for us to invoice via PayPal after packing, as well as waiting for payment, makes same day shipping impossible at this time. Example: Orders received over the weekend or by 9:00 Monday will ship Tuesday. Orders received after 9:00 on Monday, up to 9:00 on Tuesday will ship Wednesday.
We regret that there can be no exceptions to this schedule at this time, but we do hope that the issue with random pick up times will resolve itself, and then we can go back to a shorter shipping window as we have had in the past. If you have been using PayPal billing and wish to shorten the wait time we encourage you to use your credit card for payment.
As we have mentioned elsewhere on our site, we also encourage you to anticipate your needs as far in advance as planning and finances will allow. We have been successful in dramatically increasing our own stock, and have improved stock availability in the past six months, but there are still, and will continue to be, those cases in which our manufacturers simply do not get product to us in the promised time frame. That, in turn, results in an out of stock status despite our best efforts.
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